4940 Cripple Creek Court
Cumming, GA 30040
To secure an instructional design or training development position.
University of West Florida, Master of Arts in Communications, degree received May 1998; GPA 3.95
University of West Florida, Bachelor of Arts in English, emphasis in Professional Writing, degree received April 1997; Cum Laude; GPA 3.63
Instructional Designer, IBM, Atlanta, GA -- Worked in an instructional designer/training developer capacity after my AT&T department was acquired by IBM. Developed curriculum and Web-based training materials for IBM software sales new hires. In addition, developed program and materials to train support personnel (first line managers and mentors) assisting new hires (October 2005-present).
Instructional Designer, AT&T, Atlanta, GA -- Planned, developed, managed, and deployed instructor-led and Web-based training for AT&T employees. Developed tests and computer-based simulations to ascertain learner comprehension of course material. Participated in pilot studies. Worked intensively with both clients and Subject Matter Experts to clarify information and learning objectives, to develop instructional design strategies, and to train the trainer. Worked effectively both independently and as part of a team (September 2004 – October 2005).
Training Developer, IBM, Atlanta, GA -- Worked in an instructional designer/eLearning developer capacity at IBM. Planned, created, managed, and deployed technology-based and instructor-led training for a variety of products (i.e. HR policies, SAP processes, and computer hardware) and audiences (i.e. sales staff, Navy officers, and Subject Matter Experts) incorporating various learning techniques such as Bloom’s Taxonomy and Kirpatrick’s Four Levels of Evaluation. Developed and administered tests covering the training content to ascertain learner comprehension. Worked intensively with both clients and Subject Matter Experts to clarify information and learning objectives, to develop instructional design strategies, and to train the Subject Matter Expert on how to deliver the training. At times, directed a group of 2-15 writers, QA, and graphic designers to help in courseware production (November 1998 – September 2004).
Technical Writer, Lucent Technologies, Norcross, GA -- Worked in Lucent Technologies’ Fiber Optic Cable division as a technical writer. Worked with technical managers rewriting and updating process manuals. Helped build and support the company’s Intranet database (using Adobe Acrobat and HTML). Edited the company’s technical and non-technical documentation (July 1998 – October 1998).
Staff Writer, The Voyager, University of West Florida, Pensacola, FL -- Created news and feature articles for the weekly-distributed campus newspaper (May 1997 – February 1998).
Associate Editor, The Panhandler, University of West Florida, Pensacola, FL -- Handled and selected submissions for the nationally circulated literary magazine. Corresponded with the published authors and new contributors, created layouts, and edited rough and final drafts (January 1996 – April 1996).
Computer Hardware: IBM PC and compatibles, Macintosh, familiarity with AS/400 and S/390
Computer Software: MS Windows, MS Word, MS Works, MS Publisher, MS Excel, MS PowerPoint, Adobe Acrobat, Adobe PageMaker, Adobe FrameMaker, Lotus Freelance, Corel Draw, Lotus Notes, Knowledge Producer, Dreamweaver, Visio, PaintShop Pro, Adobe PhotoShop, MS Access, RoboHelp, Flash, Snag IT, and X.hlp (simulation software)